Kotak Mahindra Bank launches AI-powered voice bot for Phone Banking

Chatbots

If Keya can spare customers from the tyranny of the IVR systems then Kotak Mahindra Bank should chalk this up as a win. But it must be noted that conversational chatbots are hard to design and even the best systems have issues understanding voice commands at times. In some cases, this might end …

Read More

Share this New

Chatbots
Guestfriend automates chatbot creation for restaurants

While chatbots might sound like an interesting experiment for restaurants and other small businesses, they probably can't devote much time or money to building them. So a startup called Guestfriend is planning to make the process as fast and easy as possible. The company has raised $5 million in … Read …

Chatbots
Doddle launches returns chatbot

Doddle, has launched a Facebook chatbot using artificial intelligence (AI) to ask customers for one or more pieces of data related to their return (a 30 second interaction) that also reduces the time a customer needs to spend in-store handing over the parcel to seconds. Upon opening the conversation … Read …

Chatbots
Chatbots are dead. A lack of AI killed them.

If a chatbot falls alone in a forest, does it make a sound? Given that basically no one uses chatbots, does it even matter? Chatbots were all the rage with the media but never caught on with developers or the consumers they serve. As Digit's Ethan Bloch has eulogized, "I'm …