GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of …
- By :
- Category : Chatbots

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. AI is expected to take over around 38%of US jobs by the year 2030. And in the UK up to 30% of jobs are at risk of being taken over by robots and artificial …