Why Millennials Prefer Chatbots Over Travel Agents When Planning Their Vacations
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- Category : Chatbots
As of early last year, there were more than 100K bots on Facebook's messenger platform. According to Gartner research, by 2020, 85% of customer interactions will take place via these “smart” conversationalists. Millennials have a special love for this type of interaction. Up to 55% of them report that …