Kia is seeing 3 times more conversions through its chatbot than its website
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- Category : Chatbots
At last count, Kia had more than 800 websites where a customer can ask about buying a car. In November, to try and simplify the process, Kia launched Kian, a Facebook Messenger and chatbot, in order to have a direct source for all the information that users might search for. In the four months since its …