Is Personal Service in Fintech Getting Lost Amid the Digital Mindset?
- By :
- Category : Chatbots

[but] people using chatbots do not want the experience to be in isolation – 86 percent of consumers expect to have the ability to transfer to a live agent should the interaction become too complicated.” John Sawyer, seasoned brand strategist at Denver-based Anvil-Chinook, LLC, agrees live agent support …