21% of US shoppers are using voice or chatbots for commerce
- By :
- Category : Chatbots
The latest generation of virtual assistants is changing how people engage and interact, according to a recent survey of 3,000 U.S. consumers conducted by Mastercard and Mercator. Sixty-six percent of respondents are now using voice assistants or messenger/text-based chatbots. Voice- and text-based …