In the business of ship shape at Tewksbury’s Neighborhood Parcel

Customer Service

To accommodate its growing services, Neighborhood Parcel made the move to Middlesex Street in Lowell in 2010. Just about two years ago, Bechat moved the business back to Tewksbury, and retained most of the Lowell customers. Now, the business is located at 1215 Main St. Bechat has been living …

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Customer Service
The Retail Industry Is Focusing on Customer Experience and Convenience to Win in Ecommerce

For decades, the retail industry stood strong. Retailers emerged fairly unscathed during the first wave of the internet in the '90s because consumers still by and large chose to shop in physical stores staffed with employees that strived to provide customer service. So, it was business as usual with a …

Customer Service
$173m sale of Auckland Council properties deferred for more information

There will be seven new customer service centres where building closures occur, improved Local Board and customer service spaces and 25 drop-in spaces at current council locations. … Supported by Franklin Local Board subject to an alternative site for council service being found. *Values based on … Read More Share this …

Customer Service
Govt kick-starts “overdue” telco consumer safeguards review

The third part will focus on ensuring consumers are able to make informed choices and are treated fairly by their provider in areas such as customer service, contracts, billing, credit and debt management, and switching providers. According to the Government, the first stage of the review will examine the … Read …