Amdocs’ AI-powered Smartbot is making customer service in comms & media much more …
- By :
- Category : Chatbots
The trend towards using chatbots as the medium of choice for customer engagements is well underway. Still, the most widespread ones in use today are those that answer only simple questions, such as basic product, price or bill information and high-level support requests. These are “rule-based” …