SMFG sees benefits of chatbot use, plans to roll out AI-driven solutions across subsidiaries
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- Category : Chatbots
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SMFG estimates that the introduction of a chatbot enhances efficiency when handling customer queries and cuts response times. Sumitomo Mitsui Bank introduced a chatbot in August 2017 and, since, has registered a resolution rate of more than 90% to queries handled by the bot. This has contributed …