Chatbots to handle 25% customer service and support by 2020
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- Category : Chatbots
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Chatbots to handle 25% customer service and support by 2020 Twenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 — up from less than two per cent in 2017, Gartner said on Monday.