Gartner: 25% of customer service operations will use chatbots by 2020
- By :
- Category : Chatbots
Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner predicted today. Despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the …