Gartner: 25% of customer service operations will use chatbots by 2020
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- Category : Chatbots
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Chatbots are set to be integrated across a quarter of all customer service and support operations by 2020, Gartner predicted today. Despite less than 2% of businesses using virtual customer assistants (VCA) in 2017, the research firm believes the technology will become much more popular in the …