OCBC Bank ups customer experience with facial recognition tech
NEC today announced the successful testing and roll-out of a facial recognition system at the Holland Village branch of OCBC Bank. Designed to identify its top banking clients, the bank says the system was adopted as part of its digital efforts to improve service excellence. Implemented since December … Read More
Sun Country will cut 350 ground workers at MSP, taps Canadian firm to manage
"That doesn't mean we change our view on customer service. It doesn't. It just means that we want to bring in a company that specializes specifically on ground operations to run our Minneapolis ground operations." The decision will carve off nearly 20 percent of Sun Country's workforce of about 1,830. …
Service Hero presents CSI Awards for 2017
KUWAIT: Service Hero, the region's only consumer powered customer satisfaction index, awarded yesterday the winners of its Customer Satisfaction Index (CSI) for the … And now there is a way to express these feelings in a secure and reliable way,” Service Hero President Faten Abu-Ghazaleh said. Read More
Reduxio Announces Continued Growth, Rapid Expansion in Managed Service Provider Sector
Because of Reduxio's customer-first approach and commitment to fully satisfy rigorous customer service SLAs, Halski chose Reduxio as its key storage partner (see accompanying 5 short videos with Halski president Seth Seagrave). The strategic partnership also sparked steady growth in sales for … Read More
How Does Work Queue Management Adds To Your Customers’ Satisfaction?
As companies strive to exceed their customers' expectations in terms of customer service delivery, the development and implementation of business process solutions that improve the efficiency and speed of their respective processes are becoming more crucial. One example of a helpful business … Read More
Customer Service Depends On Leadership, All The Way To The CEO And C-Suite
Customer Service is a leadership issue. It requires involvement from company leaders and managers, including the support (both philosophically and in the allocation of resources) of the C-Suite: the CEO, the COO, the CFO, the CTO, and certainly the CMO–if the CMO is aware and au courant enough to … Read …
Financial scam targets people trying to call Amazon’s customer service
When people call the number, expecting Amazon's customer support line, they instead get a scammer who asks for detailed information such as bank … To avoid falling for the scam, you can chat with a customer service representative online on Amazon's website, or call their actual customer support … Read More
Biz ticker: Last call for more Applebee’s, IHOPs
Jensen was hired in 2004 to lead and develop the service center department. “We couldn't support residents with our high level of customer service without supporting each other first.” In the release, Jensen attributes the win to 311's work assisting victims of the Gatlinburg wildfires that began Nov. Read More
Study: Consumers not all that happy with conventional supermarkets
In fact, customers want grocers to deploy more “smart” solutions that can help deliver more value and improve customer service. Grocers' first priority should be to use technology to preserve food quality. Ninety two percent of shoppers said it is important for consistent temperature control of all cold … Read More
Southwire closing customer service facility in Pleasant Prairie
A Georgia-based company is going against the trend in Kenosha County, closing up shop in one of the most in-demand areas in the region. Southwire Co. LLC, one of the country's largest wire and cable producers, will gradually close its customer service center in Pleasant Prairie, which formerly … Read More