Telefónica Leverages Analytics for Data-Driven Operations
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- Category : A.I and Customer Experience
(See Telefónica Takes Aura AI Tool Into 6 Markets.) While at MWC in Barcelona we met with Juan Manuel Caro Bernat, director of operations and customer experience at Telefónica, to learn how Telefónica is applying big data analytics and machine learning not just in its customer-facing activities but …